COMPLAINTS POLICY

 

Introduction: 

This document sets out our complaints policy. If you are a User of iyaofans, this Complaints Policy forms part of your agreement with us.

 

Who we are and how to contact us: 

Iyaofans is operated by iyaofans Limited. We registered in England and Wales, with company registration number 14740566 and we have our registered office address at 64 Phoenix Place, Great Sankey, Warrington, WA5 8HD.

 

How to make a complaint: 

If you have a complaint about iyaofans (including any complaint about Content appearing on Iyaofans or the conduct of users, copywhite…etc.), please send your complaint to [email protected] or telegram account @iyaofansbot including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates. 

 

How we will deal with complaints

1. we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
2. if we require further information or documents from you, we will contact you to let you know;
3. we will in good faith investigate your complaint within seven (7) business days;
4. if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
5. if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

 

Appeal Policy

1. If you have been depicted in our content and would like to appeal removal of such content,
please notify us by sending an email to (your email address).
2. If there should be a disagreement regarding an appeal, we will allow the disagreement to be
resolved by a neutral body."